Your Care Staff Agency for Temporary, Emergency and Permanent Staff

For over 18 years, Pin Point's care staff agency has matched care providers, all vetted to CQC standards, with skilled, fully compliant care assistants, support workers and nurses - and covered the shifts other agencies cannot. Local people, properly vetted, placed fast. When you need cover, you need it now: our 24/7 team and bespoke app make it quick, just three steps and the shift is filled.

Pin Point care staff agency

Call or email to discuss your care staffing today

Request Care Staff in under a minute

How it works

Tell us what you need - call or complete form
We match compliant staff - high quality pool
Cover confirmed - shift or placement fulfilled

 

For urgent cover call:
0191 261 5205
Our line is staffed 24/7.

Complete this form - tell us what you need.

Staff for Every Care Setting

Whatever the setting, we supply experienced, compliance-checked staff who fit straight into your team.

Roles our care staff agency fills: Registered Nurses (RGN/RMN), Healthcare Assistants, Support Workers, and Complex / 1-to-1 care staff.

Pin Point care recruitment agency North East

Call or email to discuss your care staffing today

Why Care Providers Choose Pin Point Over Other Care Recruitment Agencies

  • 18+ years placing care staff across the North East, Teesside and London
  • 100% compliance-checked staff - enhanced DBS, references and mandatory training
  • 24/7 on-call emergency line - a real person, not a voicemail
  • REC member, with in-house training
  • Genuine local knowledge across the North East, Teesside and London

See how our PRICE-trained complex care team delivered for the services they support - read our case studies.

clients' success stories

I have partnered with Pin Point for 15 years in various companies to manage my staffing needs, ranging from short-notice shifts and long-term block bookings to complex service mobilisations. Their team is consistently friendly, flexible, and proactive in offering solutions. We have opened new services with their team and successfully bridging the gap with temp-to-perm placements. I have never encountered an issue that wasn't promptly resolved with a quick phone call. Highly recommended

Neil Farnworth, Division Director North England
Talent Sourcing

I can’t tell you how much I appreciate all your help and support. You’ve been absolutely lovely throughout this whole process and it’s made such a difference. Thank you for sorting everything in time and for keeping me posted. I really appreciate it and I’m so grateful for everything you’re doing for me.

Stef Stroie, West House Care

The candidates they send are always high quality and they clearly understand what is needed in children’s residential care. What I value most is that nothing ever feels like a big ask. They are always approachable, quick to respond, eager to understand the needs of the homes and willing to help wherever they can. They have also supported us with compliance and site visits, which has been really helpful. I wouldn’t hesitate to recommend them. They are genuinely the best in the business.

Jack Binks, Arronbeth

Last-Minute Care Staff, Day or Night

Staff shortages do not wait for office hours, and neither do we. When you are short at short notice - a sickness call-out, a sudden vacancy, a spike in need - Pin Point fills the gap fast. Our 24/7 on-call team and bespoke booking app mean urgent cover is only a call or a tap away.

  • Short-notice and same-day cover, including nights and weekends
  • Emergency single-shift response in 15 minutes on average
  • Cover for staff shortages, sickness and annual leave
  • Block bookings and ongoing temporary contracts

Care Staffing Questions, Answered

Bank staff are care workers who pick up shifts as and when they are needed, rather than working fixed hours. They give you flexible cover for sickness, holidays and busy periods without adding to your permanent headcount. Pin Point's pool works much the same way - reliable people, available when you need them.

There is no single legal ratio - safe staffing depends on residents' needs, dependency levels and your CQC requirements. Most services use a dependency tool to set safe numbers per shift. If you are stretched, our consultants can help you work out the cover you need and fill it quickly.

CQC inspectors typically ask staff about safeguarding, person-centred care, how they raise concerns, training, and how they support residents' dignity and choice. Because every Pin Point worker is trained and compliance-checked, they arrive ready to represent your service well.

All our care staff complete mandatory training - safeguarding, moving and handling, medication awareness, basic life support and more - delivered in-house and kept up to date. If your service needs role-specific training for a particular client or setting, we will arrange it.

For urgent single shifts, our average emergency response is 15 minutes. Call our 24/7 line on 0191 261 5205 and we will get to work straight away.

Institutions, awards & accreditations

Pin Point is a proud member of the Recruitment and Employment Confederation (REC), the professional body for the UK recruitment industry. Alongside institutions like the NHS, we work to the highest compliance, training and safeguarding standards on every placement we make.